Frequently Asked Questions
If you want to cancel your order, please email us immediately. Cancellation of an order must be requested before the order has been dispatched.
If you want to change your shipping address, please call (240) 715-7170 or use the contact form on the home page for assistance immediately. If the shipping address is different from the billing address, please do not forget to send us the telephone number of the receiver.
For the interests of both parties, customers can refuse to sign for the package which is damaged when received. The shipping express will be responsible.
Exchanges & Refunds We will gladly exchange or refund any purchase made within the last 30 calendar days if the desired product received is not satisfactory. Exchanges are granted for a product of equal or greater value.To qualify for an exchange or refund, the product must be in the original packaging and in resale condition with the original receipt. Chemically Treated Hair Once the hair has been unpackaged and processed or dyed in any way, we are no longer responsible for any deterioration in quality or satisfaction. Due to the product no longer being in its original condition as received by the customer, it is not eligible for a refund or exchange.
We accept all major credit cards, debit cards with Visa or MasterCard logo and are processed by PayPal.
Shipping is handled by UPS/USPS. All orders are sent within 2 days after receipt of confirmed payment. Typical turnaround for delivery is 3-5 working days. Once hair has been shipped, you will be emailed a tracking number where you will be able to check the order status of your shipment. If you have special requirements of your orders, please leave us a message in the “Special Instructions” or “Order Comments” section so that we may arrange your ordered products accordingly.
2-5, depending on the length and volume desired.
No problem! Send us an email at firstname.lastname@example.org or call us at (240) 715-7170.
bsolutely, Yes. When you register, you just provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). All payments are sent via a secure payment gateway. We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you. We won’t provide your information for any third party.